Refund Policy

Introduction

At Gold Master EA, customer satisfaction is at the heart of everything we do. We strive to deliver high-quality algorithmic trading solutions and services that meet your expectations. However, due to the digital and automated nature of our offerings, we have outlined the following refund policy to ensure fairness and transparency.

1. Eligibility for Refunds

Refunds are available only under the following conditions:

• The product or service was not delivered as promised after purchase
• The Gold Master EA trading algorithm has a technical issue that remains unresolved despite assistance from our support team
• The refund request is submitted within 7 days of purchase (the official refund window)
• Duplicate or accidental purchase of the same product/service

2. Non-Refundable Situations

We cannot provide refunds under the following circumstances:

• If the Gold Master EA trading algorithm has already been used for live trading and results did not meet personal profit expectations
• Change of mind after purchase without technical issues
• Failure to meet specific trading results or profitability goals
• Market conditions or volatility affecting trading performance
• Gold Master EA subscription fees (as clearly stated during purchase)
• Issues related to broker platforms, connectivity, or execution
• Requests made after the 7-day refund window has expired

3. Refund Request Process

To request a refund, please follow these steps:

Step 1: Contact Support

Email us at support@goldmasterea.com with your order number and a detailed description of the issue. Please include:

• Your full name and account information
• Order number and purchase date
• Detailed explanation of the issue encountered
• Any relevant screenshots or error messages

Step 2: Evaluation

Our technical team will carefully review your request within 3-5 business days and determine whether it meets our refund criteria. We may request additional information or attempt to resolve the issue technically before processing a refund.

Step 3: Resolution

If approved, we will process your refund within 15 business days. You will receive a confirmation email once the refund has been processed.

4. Refund Method & Fees

• Refunds will be issued only to the original payment method used during purchase
• Processing times may vary depending on your bank or payment provider (typically 5-10 business days)
• A 10% processing fee will be deducted from the refund amount to cover transaction and administrative costs
• Cryptocurrency refunds will be processed at the equivalent value at the time of refund processing

5. Special Considerations

5.1 Subscription Services

For subscription-based services:

• Gold Master EA subscription fees are non-refundable as clearly stated during purchase
• You may cancel auto-renewal at any time to prevent future charges
• No partial refunds will be provided for unused portions of subscription periods

5.2 Custom Solutions

For custom algorithmic solutions or consulting services:

• Deposits for custom work are non-refundable once development has begun
• Refunds for custom projects are evaluated on a case-by-case basis
• If a project is canceled by the client after work has commenced, only the unused portion may be refunded

6. Final Notes

We are here to support you and ensure that your experience with Gold Master EA remains positive and valuable. Our team is committed to addressing any legitimate issues and providing the best possible customer service.

By purchasing our products and services, you acknowledge and agree to this Refund Policy. We reserve the right to modify this policy at any time, with changes becoming effective upon posting to our website.